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Navigating the Transition to a New Cleaning Service: What You Need to Know

Often, when prospective clients approach us, they are dissatisfied with their current cleaning service. After sharing why we believe we are the right fit for their custodial needs, two immediate questions usually arise:

  • "How much will this cost?"
  • "When can you get started?"

This article will focus on the latter, shedding light on the realistic timeline and planning needed when switching to a new janitorial service.

A Typical Scenario of Service Transition

Imagine this: a facility manager tells their current cleaning service provider, Bob, that they need to see better results. Despite a 30-day termination notice, Bob informs his team, who quickly begin to leave, leading him to vacate his position abruptly. Shortly after, the facility manager is caught off guard when there's suddenly no toilet paper in the main restroom, prompting an urgent call to the new janitorial company to start immediately.

The Realities of Custodial Startups

Truth #1: Assembling the Right Team Takes Time

Unlike staffing agencies, janitorial companies don't always have a ready pool of candidates waiting for deployment. Recruiting the right mix of part-time and full-time staff tailored to a client’s needs takes time.

Truth #2: Effective Janitorial Work Requires Detailed Planning

Janitorial tasks may seem straightforward, but they demand a well-thought-out plan. This includes detailed cleaning sequences for each team member, checklists, and other tools to ensure consistency and quality.

Truth #3: Comprehensive Training is Essential

Many assume cleaning is simple, but professional janitorial work requires specific knowledge about the use of equipment, appropriate chemicals for different surfaces, and the most effective techniques for tasks such as sweeping, mopping, and dusting.

So, When Can We Get Started?

Realistically, launching a new janitorial team takes about 3 to 4 weeks. This time frame allows for hiring the right staff, conducting thorough training, and developing a solid work plan.

Emergency Solutions: Running Out of Supplies

What if you run out of toilet paper or encounter other urgent issues during the transition? Here are a few strategies:

  • Request Continuation: Ask your outgoing cleaning company to fulfill their obligations until the contract ends.
  • Interim Help: Inquire if the new cleaning company can provide temporary help, possibly through a floater team member, during the transition.
  • Staffing Agency: Consider hiring temporary workers from a staffing agency to handle essential tasks, such as restocking toilet paper and maintaining cleanliness in key areas.

Preparing for the transition between cleaning services involves understanding these realities and planning accordingly to avoid disruptions. Proper communication and setting clear expectations with both the outgoing and incoming cleaning providers will smooth the process, ensuring your facility remains operational and well-maintained.

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